Privacy and Personal Data Protection Policy

This Privacy Policy details on how cultural and environmental non-profit organization Asociatia Artlabs collects and stores on its website www.transylvaniacalling.com information that identifies and relates to you (personal information) and how we use, disclose, and protect such information. You can contact us at info@transylvaniacalling.com in case you have any questions on data privacy and protection.

You can visit the website and browse without having to provide personal information. During your visit to the website, you remain anonymous and at no time can we identify you unless you provide any personal information to us (as defined in our Privacy Policy).

Please note that we may change, modify, add to, or delete portions of this Privacy Policy at any time. If you no longer accept this Privacy Policy or any changes or variations to this Privacy Policy, you must cease using the website. Your continued use of the website is deemed as acceptance of this Privacy Policy and any changes thereto.

Data Collection

Website: When visiting our website, we may automatically collect data such as IP addresses, device type/model and OS. This information is collected in order to improve the website

Newsletter: To stay updated with the festival news and other relevant information, we distribute from time to time the Transylvania Calling newsletter. If you opt to subscribe to our newsletter, we will ask you for your email ID.

Arrival/Survival Guide: We share the exact information about the festival location only with Ticket Holders therefore we require your name and email address.

Direct information provided by user: We collect personal information that you voluntarily provide while using our website, purchasing or requesting a refund, sending us emails, completing surveys, application forms, providing feedback, and participating in promotion campaigns. Examples of personal information that we collect from you are your name, address, telephone number, date of birth, gender, email address, your childs name, age and gender, your dog name, its photo and medical condition, your vehicle details, or any other information that you freely supply to us.

Data Storage

Where do we keep it? All the collected data is kept in data centers located in Romania, owned by companies complying with the General Data Protection Regulation (GDPR).

For how long do we keep it? Google Analytics: 26 months, Invoices: up to 6 years, Tickets and payments: up to 6 years, Online forms: 24 months.

Cookies: We use cookies to obtain information about your activities on the website, e.g. IP address and pseudonymous identifiers, operating system and browser type and, browsing actions and patterns. This information may be collected indirectly and automatically and hosted by a third-party service provider.

Cookies help us learn how well our site performs in different locations.

We also use these cookies to improve our website. For more information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies, the above websites tell you how to remove cookies from your browser. If you choose to disable cookies, you may not be able to fully experience all features of the website and parts of the website may become non-functional or inaccessible.

Usage of Your Personal Information

Your personal information will be used for: Properly administering the website. Facilitating your use and personalizing your experience on the website. Recording, supporting, and facilitating the provision of services that you purchase from us. Improving our services and the content of the website. Providing you with Transylvania Calling events news, useful event details, terms and conditions and policies.

Sending you relevant and insightful information about our new events which may be of interest to you based on previous interactions. You may unsubscribe from receiving these at any time. Helping you address problems with the website, ticket refunds, arrival at the festival location and festival experience.

Processing collaboration applications you have applied for. Providing information to law enforcement agencies or in connection with an investigation on matters related to public safety. Resolving disputes and troubleshooting problems. Helping with any investigation or complaint.

Disclosure of Your Personal Information to Third Parties

Information collected through application, registration and feedback forms and surveys is not shared with third parties. Other data, however, is shared with the following organizations:

‍Social Media and other web pages: Google, Facebook, Twitter and Mailchimp
Tickets and payments: Paypal, Xing Events